Customer Care
FAQs
Find quick guidance for tracking orders, browsing products and managing your account.
Common questions
How do I track my order?
Open the Track Order page and enter the Order ID and billing email shown in your order confirmation.
Where can I view my orders?
Sign in to My Account and open Orders to view purchases linked to your account.
How do I save a product for later?
Select the heart icon on a product to add it to your Wishlist. Open Wishlist from the website header or mobile toolbar to view saved items.
How can I contact Giddy & Claire?
Visit Contact Us to email, call or chat with the customer-care team.
Where can I find delivery information?
Visit Shipping & Delivery for current delivery guidance. For help with a specific order, contact customer care with your order number.
How do I browse brands?
Open Brands to search the A–Z directory or explore featured brands.
What should I do if I cannot find a product?
Use the website search or browse New In, Fragrance, Body & Daily Care and Gift Edit. Contact customer care if you need help locating an item.
How do I update my account information?
Sign in to My Account and open Account details or Addresses.